© 2019 FILOMENA NATALE SYDNEY

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FAQ

Shipping

Domestic Shipping

 

All prices are GST inclusive and in Australian Dollars

You will be emailed a confirmation shipping email and link to track your order

A Tax Invoice will be sent with your order

 

If your order is in stock allow 3 business days after payment confirmation

If your order is not in stock allows 3 weeks delivery time, after payment confirmation

Normal Delivery 3-4 days delivery to Australian states, boxed with signature $35

Express next day delivery boxed with signature $45

 

International Shipping 

 

We ship all  to specific countries oversesas

contact me via the contact page prior to placing your order

A $55 postage and handling fee applies

These fees are calculated at the check-out .

If your order is in stock, allow 3 weeks for delivery

If your order needs to be made allow 5 weeks for delivery

Some countries may take longer

The $55 shipping fee includes tracking 

The garment is boxed and securely sealed.

 

 

 

Customs Duties & Other fees

 

For domestic sales all fees have been calculated at check-out

For international sales, it is the responsibility of the purchaser to check if further fees apply at the country of destination

All taxes from the Australian government are included in the price asked

If insurance is required please email me for a quote

Returns

Exchanges and returns

 

All exchanges must be authorised prior to returning to our office.

Contact us with the contact page with the issue

Instructions and authorisation number will then be issued

 

The garment/s must be un-used and in original condition with labels

Contact our sales staff if a wrong size was chosen.

  • Within the Sydney metropolitan area: an even exchange at our office during business hours

  • Out-side the Sydney Metropolitan, rest of Australia and international destinations: send your order to our office at your expense, then your new order will be sent to you, at our expense

  • NO REFUND OF MONEY FOR CHANGE OF MIND or for incorrect style choice.

  • WE allow one EXCHANGE of another garment for change of mind or for incorrect style choice. The exchange must be of equal or higher sales value and MUST BE WITHIN 3 DAYS of receipt of order. The garment/s must be un-used and in original condition with labels

  • No exchange or refund of payment, if the clothing was a CUSTOM MADE ORDER or bespoke and/or ordered in a colour we do not normally stock

  • For international exchanges please contact us by email via the contact page and then an authorisation number will be issued with instructions

 

 

Terms and Conditions

        WEB SALES

  • The designs and product offered for sale on this website are exclusive to the FILOMENA NATALE website. They remain the intellectual property of FILOMENA NATALE SYDNEY at all times. The designs cannot be reproduced for resale in the market place with prior permission in writing by the owners of this web site

  • The highest quality standards are used in the production of our designs. Fabrics are chosen for quality and durability.

  • Colour lots may vary in different shipments of fabric deliveries. Different computer screens show differing shades of colour. If you are concerned ask for a swatch of actual fabric of your order to be sent to you.

         BOUTIQUE RETAIL SALES

  • No refunds or exchange for sale items

  • No refunds given for change of mind-credit note is offered

for exchange

  • If your size is missing,you can order your size from Size 6 to size 16 through the website or via the retail store facilities

  • If the order requires an alteration,we can alter your order for a fee. See in store for our Alteration price list

  • This Order service is not classified as a Bespoke Order. Alterations are limited by the finished  garment

  • If you would like a Bespoke garment, inquire about our. Bespoke service-a guaranteed fit

  • No refunds or exchange for bespoke orders

  • A 60% deposit is required for a Bespoke order.

  • The remaining 40% is payable on completion of the garment after the toille has been approved and garment made. If further alterations are require an extra alteration fee may be payable

  • The 40% is due prior to further alterations being completed

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