All prices are GST inclusive and in Australian Dollars
You will be emailed a confirmation shipping email and link to track your order
A Tax Invoice will be sent with your order
If your order is in stock allow 3 business days after payment confirmation
If your order is not in stock an email will be sent to you with an estimated delivery of between 1-2 weeks, after payment confirmation
Normal Delivery consists of 3-4 days delivery to Australian states,
Three levels of delivery service are provided
1. choose Small parcel from the drop down menu
for small items such as Designer face masks, FN Collection
Tee shirts,skirts or trousers-cost of $10
2. Choose Medium parcel from the drop down menu for dresses and jackets
for a cost of $20
3. Choose Large parcel from the drop down menu for large items,
such as many dresses, coats and long dresses
the order is boxed and signature required on delivery
for a cost of $35
We ship all to specific countries overseas
contact me via the contact page prior to placing your order
A $55 postage and handling fee applies
These fees are calculated at the check-out .
If your order is in stock, allow 3 weeks for delivery
If your order needs to be made allow 5 weeks for delivery
Some countries may take longer
The $55 shipping fee includes tracking
The garment is boxed and securely sealed.
Customs Duties & Other fees
For domestic sales all fees have been calculated at check-out
For international sales, it is the responsibility of the purchaser to check if further fees apply at the country of destination
All taxes from the Australian government are included in the price asked
If insurance is required please email me for a quote
Exchanges and returns
All exchanges must be authorised prior to returning to our office.
Contact us with the contact page with the issue
Instructions and authorisation number will then be issued
The garment/s must be un-used and in original condition with labels
Contact our sales staff if a wrong size was chosen.
Within the Sydney metropolitan area: an even exchange at our office during business hours
Out-side the Sydney Metropolitan, rest of Australia and international destinations: send your order to our office at your expense, then your new order will be sent to you, at our expense
NO REFUND OF MONEY FOR CHANGE OF MIND or for incorrect style choice.
WE allow one EXCHANGE of another garment for change of mind or for incorrect style choice. The exchange must be of equal or higher sales value and MUST BE WITHIN 3 DAYS of receipt of order. The garment/s must be un-used and in original condition with labels
No exchange or refund of payment, if the clothing was a CUSTOM MADE ORDER or bespoke and/or ordered in a colour we do not normally stock
For international exchanges please contact us by email via the contact page and then an authorisation number will be issued with instructions
Terms and Conditions
The designs and product offered for sale on this website are exclusive to the FILOMENA NATALE website. They remain the intellectual property of FILOMENA NATALE SYDNEY at all times. The designs cannot be reproduced for resale in the market place with prior permission in writing by the owners of this web site
The highest quality standards are used in the production of our designs. Fabrics are chosen for quality and durability.
Colour lots may vary in different shipments of fabric deliveries. Different computer screens show differing shades of colour. If you are concerned ask for a swatch of actual fabric of your order to be sent to you.
BOUTIQUE RETAIL SALES
No refunds or exchange for sale items
No refunds given for change of mind-credit note is offered
If your size is missing,you can order your size from Size 6 to size 16 through the website or via the retail store facilities
If the order requires an alteration,we can alter your order for a fee. See in store for our Alteration price list
This Order service is not classified as a Bespoke Order. Alterations are limited by the finished garment
If you would like a Bespoke garment, inquire about our. Bespoke service-a guaranteed fit
No refunds or exchange for bespoke orders
A 60% deposit is required for a Bespoke order.
The remaining 40% is payable on completion of the garment after the toille has been approved and garment made. If further alterations are require an extra alteration fee may be payable
The 40% is due prior to further alterations being completed